In the dynamic world of international trade, every transaction is a narrative of connection and collaboration across borders. As a coconut charcoal exporter, We’ve had the privilege of being in such stories, each presenting its own set of challenges and victories. Today, let’s delve into a recent journey, starting from the first WhatsApp message to the successful delivery of our coconut charcoal to a client in Jordan.
The Client Engagement: Specifications and Acceptance
It all began with a simple message on WhatsApp. A client from Jordan reached out, expressing interest in our coconut charcoal products, which is cube shaped briquette charcoal for hookah/shisha. Following an in-depth discussion about the specifications and benefits of our charcoal, the client accepted our offer twelve days later. This marked the commencement of a journey that would span continents and traverse oceans.
Securing the Transaction: Payment and Preparation
With the terms finalized, the client proceeded to make a 50% telegraphic transfer payment. This act underscored the trust they had in our product and our commitment to delivering quality. With the payment secured, we embarked on preparing our product for shipment, a process that would take approximately two weeks.
Product Specifications: Exceeding Industry Standards
Our coconut charcoal is renowned for its exceptional quality and adherence to strict specifications. With an ash content ranging from 2.2% to 2.5%, a fixed carbon percentage of 77.01%, and a moisture level of 6.91%, our charcoal surpasses industry standards. Additionally, our charcoal boasts a drop test result of 3 meters, indicative of its durability and resilience.
Ensuring Quality and Security: Box Counting and Container Sealing
Before loading the charcoal into the container, we conducted thorough quality checks, ensuring that each box met our standards. Once satisfied, we meticulously counted and sealed the containers with special container seals, each bearing a unique seal number. This step is crucial in ensuring the integrity and security of the shipment throughout its journey.
The Journey: Waiting and Communication
The journey from Surabaya to Jordan presented its challenges. We patiently waited for the container to arrive at the port of Aqaba, Jordan. During this time, we maintained constant communication with the client, providing updates and reassurance, thereby fostering trust and transparency.
Successful Delivery: Completion and Satisfaction
Finally, on the 5th of March 2023, our shipment of coconut charcoal arrived safely in Jordan. We promptly sent the bill of lading to the buyer, completing the transaction and reaffirming our commitment to excellence in exportation.
Conclusion: A Testament to Collaboration and Dedication
In conclusion, the successful exportation of coconut charcoal from Surabaya to Jordan is a testament to the power of collaboration and dedication. From the initial contact to the final delivery, every step of the journey was guided by a commitment to quality and customer satisfaction. As we continue to expand our export operations, we eagerly anticipate forging new partnerships and sharing the superior quality of our coconut charcoal with clients around the globe.
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Featured Image by Hisham Zayadneh on Unsplash
